Shipping policy
Thank you for choosing Woofle Shack for your Pet needs. We're dedicated to providing you with exceptional service, including transparent shipping practices. Please review our shipping policy outlined below:
At Woofle Shack, we aim to provide you with estimated processing and delivery times. We strive to process orders promptly, but it’s important to remember that our team consists of individuals who work diligently with their hands and minds. Perfection is not within our reach.
Shipping Destinations:
We currently only ship within the Netherlands and United States.
Transit, Handling & Order Cut Off Time, And Shipping Costs (Netherlands):
| Rate name | Transit time | Condition |
Cost |
| Custom | 3 to 5 business days (Monday to Friday) | - | Free |
Transit, Handling & Order Cut Off Time, And Shipping Costs (United States):
| Rate name | Transit time | Condition |
Cost |
| Custom | 5 to 8 business days (Monday to Friday) | - | Free |
Order handling time is 0 to 1 business days (Monday to Friday).
Order cut off time will be 04:00 PM (GMT+01:00) Central European Standard Time (Brussels).
Currency
All prices are listed on USD ($).
Our Delivery Partners
- USPS
- DHL Express
- UPS
Tracking Information
Once your order has been dispatched, we will promptly send you an email containing the tracking number. To track your package, you can choose one of the following methods:
In the email you receive, simply click on the “View Order Status” link, which will redirect you to the tracking page.
Alternatively, you can copy the tracking number from the email and visit the respective shipping carrier’s website (such as UPS, DHL Express, or USPS) based on who is handling your package. Once on the carrier’s website, enter your tracking number to receive real-time updates on your shipment’s status.
Change Of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@woofleshack.com or call us at +316 49116289.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Contact Information
Company: Woofle Shack
Phone: +316 49116289
Email: info@woofleshack.com
Address: Sportlaan 54, 1782 ND Den Helder, Netherlands