Refund policy
Thank you for shopping at Woofle Shack. We appreciate your business and want to ensure your satisfaction with our products. Please read our return and refund policy carefully.
30-Day Return Policy:
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process:
To initiate a return, don't hesitate to get in touch with us at info@woofleshack.com within 30 days of receiving your product. Please provide your order number and the reason for the return. Once your return request is approved, we will provide further instructions on returning the item to us.
Return Address:
Please ship your return to the following address: Sportlaan 54, 1782 ND Den Helder, Netherlands
Do you accept returns from these countries?
- Yes, I accept returns
Return cost:
- Restocking fee: No cost
- For defective products: No cost
- For customer remorse: No cost
Return currency:
- USD
Return Method:
- In-store
- By Mail
Method to get the return label:
- For defective products: Included in the package
- For customer remorse: Included in the package
Product conditions that we allow for returns:
- New
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
Upon receiving and inspecting your returned item, we'll process your refund within 5 business days. Once approved, the refund will be credited to your original payment method. Please allow additional time for the refund to appear in your account, based on your card issuer's policies.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@woofleshack.com. We will work with you to resolve the issue as quickly as possible, either by sending a replacement item or issuing a refund.
Customer Support:
Support: 24/7
Phone: +316 49116289
Email: info@woofleshack.com
Address: Sportlaan 54, 1782 ND Den Helder, Netherlands